Frequently asked questions

Yes, and most of our commercial contracts run that way. Evenings, overnight, or early mornings, whatever keeps your operation running and your staff undisturbed.

Yes. We use professional-grade products matched to the surfaces in your building, and EPA-registered hospital-grade disinfectants where disinfection is part of the scope. Safety Data Sheets are available on request for everything we bring on site. If your facility keeps a chemical register or your safety officer needs them on file before we start, say so when we scope the work and they will be part of the handover rather than something you have to chase.

Yes. We are licensed and insured, and we can provide certificates of insurance naming your organization. For financial institutions and healthcare settings we are used to meeting additional vetting requirements.

Yes, and that is one of the main reasons commercial clients choose us. If something happens on your premises, a medical incident, a sewage backup, a chemical spill. You already have a vendor who can handle it, rather than searching for one during a crisis.

Everything from a single small office to multi-site contracts across the state. Tell us the footprint and frequency and we will scope it.

Both. Many venues want a crew on site through the event handling restrooms, spills and bins so nothing gets away from them, followed by a full turnaround afterwards. We can do either or both.

It depends on the size and what the next booking is. Tell us the deadline and we will staff to it. Overnight turnarounds are routine for us.

Yes. Large events occasionally bring a medical incident, and it helps to have a crew already on site who is trained and equipped for it rather than having to call someone in and explain the situation twice.

That is how production work runs, so yes. Split days, overnight turnarounds, holds while a scene is being shot, and a hard wrap time. Give us the schedule and we work around it rather than the other way round.

Yes, and we expect to. Our people are used to working on sets and around trailers where they will see scripts, sides, cast and unreleased material. Nothing gets photographed and nothing gets discussed off set.

Yes. Returning a private home, business or public space to the condition the permit or location agreement requires is a large part of this work, and it is usually what decides whether a deposit comes back and whether that location says yes next time.

The whole state. We are based in Columbus and dispatch statewide, including Indianapolis, Bloomington, Seymour, Greenwood, Franklin, Fort Wayne and South Bend. Response times vary with distance and we will give you a realistic window rather than an optimistic one.

No. Estimates are free and carry no obligation. For an active emergency we will talk pricing on the phone and get a crew moving rather than waiting on paperwork.

Yes, on every job we take: residential, commercial and biohazard. Our biohazard work follows the OSHA Bloodborne Pathogens Standard, 29 CFR 1910.1030, and certificates of insurance are available on request.

Professional-grade products, chosen for the surface they are going on and used at the dilution the manufacturer specifies. Where we disinfect, we use EPA-registered hospital-grade disinfectants. Sealed stone, finished hardwood, stainless steel and natural surfaces each get something appropriate to them rather than one product used everywhere. Safety Data Sheets for anything we use in your property are available on request, and we will bring them without being asked if you would rather have them on file.

It depends on square footage, how much work the property needs, and how often we come. Recurring visits cost less per visit than one-off cleans. White Glove starts at $1.00 per square foot. You get a firm written price after a free assessment, not an hourly rate that can run away from you.

Yes. We partner with Afterpay, so you can split the cost over 6 or 12 months or into 4 interest-free payments. Approval takes about five minutes. We also bill most insurance carriers directly on covered losses.

It depends on square footage, the level of clean, and how often we come. Recurring visits cost less per visit than one-off cleans because there is less to catch up on. We give you a firm price in writing after a free assessment rather than an hourly rate that can run away from you.

No. Many of our recurring clients give us access arrangements and are at work while we clean. Whatever you are comfortable with works for us. We can also clean around you if you prefer to be there.

We use professional-grade products and match them to the surface, and where we disinfect we use EPA-registered hospital-grade disinfectants. That matters as much for your finishes as it does for your household: the wrong product on sealed stone, waxed wood or a natural surface can dull or strip it. Tell us about anyone in the house with asthma, allergies or a sensitivity, and about any surface with a finish you are protective of, and we will plan around it. Safety Data Sheets are available on request for anything we bring into your home.

Yes, everything is included. If you would prefer we use specific products in your home, because of allergies, pets, or particular surfaces, tell us and we will.

Yes. Recurring schedules are priced better than one-time cleans, and we offer discounts to repeat clientele such as realtors, landlords and property managers who bring us regular turnover work.

That is our turnover cleaning service and it is one of the things we do most. Tell us the deadline on the first call and we will tell you honestly whether we can meet it.

Depth and verification. A deep clean reaches the places a regular visit skips. White Glove takes appliances and fixtures apart, cleans behind and inside them, and then checks the result with a cotton glove in front of you. It runs up to four full working days for a reason.

Every member of the household gets a pair of white cotton inspection gloves. Run them over anything we have cleaned. If a glove picks up transferable residue, we come back within 48 hours and put it right at no extra charge.

Taking fixtures and appliances apart puts us in contact with surfaces a routine clean never touches, so product choice matters more here than anywhere else. We use professional-grade products and match them to each surface rather than carrying one cleaner around the house. Point out anything with a finish you are protective of during the walkthrough. Safety Data Sheets are available on request.

Pricing starts at $1.00 per square foot and depends on the condition of the property and how much disassembly-level work is involved. You get a firm written figure after we have seen the space. Bookings over $500 take a 50% deposit to hold the dates.

As far ahead as you can. White Glove ties up a crew for several days, so we run limited availability and take reservations first come, first served. Holiday and end-of-month dates go first.

No. White Glove is a whole-property service and we do not split it by room. The guarantee is the reason: a glove check only means anything if every room has been taken to the same standard, and we will not put our name to a partial one. If you want particular rooms taken further than a normal visit, a Deep Clean is the right service, and we can weight it toward the areas that matter most to you.

If it was built before 1978, assume it does until testing proves otherwise. That is the year lead-based paint was banned for residential use in the United States. Much of Indiana's housing stock predates it. Intact, undisturbed lead paint is comparatively low risk; the danger comes from deteriorating paint, friction surfaces like windows, and any renovation that sands or disturbs it.

Undisturbed, intact asbestos-containing material is generally lower risk than material that is damaged, crumbling or about to be disturbed by renovation. The danger is airborne fibres. The worst thing you can do is start a demolition or sanding project on an older building without knowing what is in it.

For many jobs an independent certified inspector is the right call, because having testing and abatement done by the same party is a conflict some clients and lenders would rather avoid. We will tell you when independent testing is the sensible route and coordinate with whoever you choose.

Any biological or chemical material that can cause harm, blood and bodily fluids, human or animal remains, sewage, mold, chemical residues from drug manufacture, asbestos and lead, and infectious pathogens. If you are not sure whether your situation qualifies, call and describe it; we will tell you honestly.

EPA-registered hospital-grade disinfectants. Hospital-grade is a specific EPA designation rather than a marketing phrase: to carry it, a disinfectant has to prove broad-spectrum efficacy and, on top of that, efficacy against Pseudomonas aeruginosa. Products are used at the dilution and contact time on the label, because a disinfectant wiped off early has not done what the label says. Safety Data Sheets for anything we use on your property are available on request.

Assessments are free. For an active emergency we will get a crew moving and sort the paperwork alongside, rather than the other way round.

Frequently yes, depending on the cause of loss and your policy. We work with most carriers, document the scope the way adjusters expect, and can bill the insurer directly on approved claims. If it is not covered, Afterpay financing is available.

Different training, different equipment, different chemistry, and a legal disposal chain. Biohazardous waste cannot go into ordinary refuse, contamination frequently penetrates below the surfaces you can see, and the work has to be performed under the OSHA Bloodborne Pathogens Standard, 29 CFR 1910.1030.

Evacuate and isolate the area, stop the source if it is safe to do so, prevent it reaching drains or waterways if you can do that safely, and find the Safety Data Sheet for the substance. Then call us, and call emergency services first if there is any fire, injury or vapor risk.

We document the incident, the materials involved, the remediation performed and the disposal chain, which is what regulators ask for. Statutory reporting obligations sit with the responsible party, but we make sure you have the records to meet them.

Indiana maintains a public methamphetamine contaminated properties list through the Indiana State Police, and contaminated property carries disclosure and remediation obligations before it can be lawfully reoccupied. Requirements change, so confirm your specific situation with the Indiana Department of Environmental Management or your county health department, and get the remediation documented properly either way.

Yes. Residue absorbs into porous surfaces and off-gasses over time. Reported effects in occupants of contaminated properties include respiratory problems, headaches, skin and eye irritation, and sleep disturbance, with children at greatest risk because of hand-to-mouth contact with floors and surfaces.

Because contamination is not only on the surface. It moves into drywall, framing, insulation and the HVAC system. Painting over it seals it temporarily and it re-emerges. Proper remediation identifies contamination levels, removes what cannot be decontaminated, and verifies the result.

In most cases yes. Indiana homeowners policies commonly cover biohazard remediation following a death or violent incident on the property, often under dwelling or personal property coverage. We work directly with most carriers, document the scope in the format adjusters expect, and can bill the insurer directly once the claim is approved. Call us before you file and we will tell you what your adjuster will ask for.

Our emergency line is answered 24 hours a day, 365 days a year. Crews dispatch from Columbus and respond statewide. Response time depends on where in Indiana you are, and we will give you a realistic arrival window on the call rather than an optimistic one.

That is entirely your choice. Some families want to be there; many prefer not to be, and we handle everything and report back. We will never make you look at something you do not want to see, and we will always ask before disposing of anything that appears to be a personal keepsake.

Blood and bodily fluids can carry HIV, hepatitis B and hepatitis C, which remain infectious on surfaces long after an incident. Household cleaners do not neutralize them, contamination frequently penetrates flooring and sub-floor where it is not visible, and biohazardous waste cannot lawfully go in your household bin. Beyond the health risk, incomplete remediation is a disclosure problem when the property is later sold.

Not from us. We use unmarked vehicles, we do not display signage, and our technicians do not discuss jobs outside the crew.

Yes. Our emergency line rings through to a person 24 hours a day, every day of the year. Emergency biohazard work is not something that can wait for opening hours, and we do not run it that way.

Anywhere in Indiana. We are based in Columbus and dispatch statewide, Indianapolis, Bloomington, Fort Wayne, Evansville, South Bend and everywhere between.

Keep people and pets out of the affected area, do not attempt to clean it yourself, and do not run HVAC if contamination is airborne or odor is spreading. We will give you specific instructions on the call.

Only once the fire department has declared it structurally safe, and even then, briefly. Soot is a respiratory irritant, water from suppression creates slip and electrical hazards, and disturbing residue spreads it into unaffected rooms. If you need documents or medication, tell us and we can retrieve them safely.

It can be removed permanently, but only if the source is removed rather than masked. Odor returns when residue was left inside wall cavities, ductwork, insulation or contents. That is why our process treats the structure and the contents and the HVAC system rather than simply deodorizing the air.

A contained single-room fire with light smoke may be a few days. A whole-structure loss with heavy smoke and required reconstruction runs weeks to months. We give you a realistic schedule after the assessment rather than an encouraging one up front.

No. Hoarding disorder is a recognized mental health condition, not a character failing or a housekeeping problem. Our crews are trained for this work and they have seen it before. Nobody on our team will make anyone feel ashamed in their own home.

Only what the client agrees to part with. We sort rather than bulk-haul, we set aside anything that looks like a document, a photograph or a valuable, and we check before disposal. Families are frequently surprised by what we recover.

Yes, and we would rather know about it up front. If there is a court date, an inspection, or an eviction timeline, tell us on the first call so we can scope the job to actually meet it.

Sometimes, sometimes not. It depends on what we find, particularly with animal hoarding where ammonia levels and biohazards can make occupancy genuinely unsafe. We will tell you plainly after the assessment.

Yes. We regularly wait on scene release and coordinate with investigators so that nothing is disturbed before it should be. Tell us there is an investigation on the first call and we will plan around it.

Yes. Most industrial work we do is scheduled overnight, at weekends or during planned shutdowns specifically to avoid halting production.

For most surface disinfection work, once treated surfaces have dried and the required contact time has elapsed, often the same day. Products and dwell times vary, so we confirm the specific re-entry time for your job in writing rather than leaving you to guess.

Yes. You receive a written scope, the products used with their EPA registration details, areas treated, and the date and time of service, which is what employers, schools and insurers generally need.

In Indiana's humidity, mold can begin establishing within 24 to 48 hours of materials getting wet. That is why we treat water damage as time-critical rather than something to schedule for next week. The difference between calling on day one and day seven is often the difference between drying a room and demolishing it.

Not always. If mold is visible and the source is obvious, testing often adds cost without changing the plan. Testing is genuinely useful when you need documentation for a real estate transaction or an insurance dispute, when occupants have unexplained symptoms, or when you need to confirm remediation succeeded. We will tell you honestly which situation you are in.

It depends on the cause. Mold resulting from a sudden, accidental covered event, such as a burst pipe, is frequently covered. Mold resulting from long-term seepage, poor maintenance or flooding usually is not, unless you carry specific endorsements. Document everything with photographs before anything is moved.

Yes. Crawlspaces are one of the most common sources of persistent mold in Indiana homes, and encapsulation is often the durable fix rather than repeated cleaning.

Almost always because the source is still there. Odor molecules absorb into porous materials, carpet pad, sub-floor, drywall, insulation, ductwork, and surface cleaning never reaches them. Humidity then re-activates the smell, which is why it returns on warm days.

It is safe when done correctly and genuinely dangerous when it is not. Ozone is a respiratory irritant, so the building must be completely vacant of people, pets and plants for the full 30-hour treatment and 72-hour ventilation period. We post signage on every entrance and we do not cut that timeline short.

Yes, and it is one of the most common calls we get from Indiana landlords and property managers between tenancies. Heavy nicotine contamination usually needs surface treatment plus sealing plus ozone, and occasionally replacement of the most saturated materials.

Yes. Sewage carries E. coli, salmonella, hepatitis A, giardia and other pathogens, and it aerosolises. Keep people and pets out of the area, do not run fans that blow across the contamination into clean rooms, and do not attempt DIY extraction without proper PPE.

Hard, non-porous surfaces, tile, sealed concrete, metal, glass, can be cleaned and disinfected. Porous material that absorbed contaminated water, including carpet pad, drywall, insulation, particleboard and upholstered furniture, is generally removed rather than treated. We will be straight with you about which category each item falls into.

Standard Indiana homeowners policies frequently exclude sewer and drain backup unless you carry a specific water backup endorsement, which is usually an inexpensive add-on. Check your declarations page for wording like 'water backup' or 'sump overflow'. We can document the loss either way.

Afterpay's monthly payment options may involve a credit check; the pay-in-4 option generally does not affect your score. Afterpay sets and administers these terms, not us. Check the current terms directly with them before you apply.

Yes. Approval typically takes around five minutes, so it does not hold up an emergency response. We will get the crew moving and sort payment alongside.

Then financing usually is not needed. We bill most carriers directly on approved claims. Financing is there for deductibles, for uncovered work, and for jobs where there is no claim at all.

No. Plenty of our recurring clients are at work while we clean and have an access arrangement with us. Whatever you are comfortable with works.

Call us as early as you can on (812) 447-8928. Inside 24 hours the 50% charge applies, but we would still rather know than have a crew arrive at an empty house.

Yes. Everything needed for the agreed scope comes with the crew. If you would prefer we use a particular product on a particular surface, leave it out and tell us.

The first visit usually takes longer than the ones after it, because we are bringing the property to a baseline rather than maintaining one. That is why most homes start with a Deep Clean and then move onto a schedule.